IT Support Engineer
eagan, MN
Contracted
Experienced
# hybrid#
Job Description Summary
We are seeking an experienced IT Technology Engineer to support and maintain our organization's IT infrastructure, ensuring smooth day-to-day operations and system functionality. This role involves managing a wide range of technologies, addressing technical challenges, and ensuring all IT services operate optimally. The ideal candidate will have a strong background in system administration, network management, and IT operations, with a proactive approach to problem-solving and process improvement.
Experience Must Haves
Job Description Summary
We are seeking an experienced IT Technology Engineer to support and maintain our organization's IT infrastructure, ensuring smooth day-to-day operations and system functionality. This role involves managing a wide range of technologies, addressing technical challenges, and ensuring all IT services operate optimally. The ideal candidate will have a strong background in system administration, network management, and IT operations, with a proactive approach to problem-solving and process improvement.
Experience Must Haves
- You will have 7+ years of hands-on experience in IT system administration, hardware management, and end-user support, with a strong emphasis on IT asset management.
- You have been a Service Desk or IT Support Technician role, managing end-user requests and overseeing asset lifecycle management.
- You have supported hybrid environments, providing both remote and on-site troubleshooting services.
- You have developed and maintained documentation, including troubleshooting procedures, IT asset records, and user guides.
- You've collaborated closely with other IT team members to resolve complex technical issues and ensure smooth IT operations.
- You are a master at administering and supporting Windows and macOS operating systems.
- You've got the chops to support Microsoft Intune, Active Directory, and asset management tools like Monday.com and Ninja RMM.
- You can easily manage and resolve user support tickets across multiple platforms and environments, meeting defined SLAs, troubleshooting and resolving issues across a wide range of hardware, software, and network related issues.
- Certifications (At least one of the following):
- CompTIA A+ or Security+ certification.
- Microsoft Certified: Modern Desktop Administrator Associate.
- ITIL V4 Foundations certification or equivalent IT Service Management certification.
- Your verbal and written communication skills including the ability to clearly explain technical issues to non-technical users is one is a strength that is often recognized by your peers and managers.
- You bring extreme amounts self-motivation with the ability to independently manage escalations and handle complex troubleshooting tasks.
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