CAD Operation and Support Engineer
Mexico City, Mexico
Contracted
Mid Level
Job Requirements
As a CAD Operations and Support Engineer, your primary focus will be to support and maintain our Siemens NX and Dassault Systems SolidWorks installations globally. You will also provide end-user and administrative support for a few other CAD and engineering applications as required. Specifically, you will be responsible for:
Roles & Responsibilities:
Required Skills (Technical Competency):
To be successful in this role you will:
As a CAD Operations and Support Engineer, your primary focus will be to support and maintain our Siemens NX and Dassault Systems SolidWorks installations globally. You will also provide end-user and administrative support for a few other CAD and engineering applications as required. Specifically, you will be responsible for:
Roles & Responsibilities:
- Providing end-user technical support to CAD users
- Designing and managing CAD application configurations tailored to product lines and diverse end-user teams.
- Collaborating with Digital Technology management and end user stakeholders to develop CAD strategies.
- Developing and executing CAD version upgrade plans and version standards
- Driving adherence to best practices to improve user effectivity & streamline business processes.
- Overseeing and monitoring licenses and ensuring compliance with licensing constraints
- Authoring self-help and technical documentation
- Maintaining standard CAD components and templates
- Testing CAD applications and integrations on new hardware configurations
- Functioning as a single point of contact between end users and software vendors
- Helping to maintain testing and lab environments for troubleshooting of reported issues.
- Configuring and testing new versions of supported applications.
- Packaging and customizing CAD software and customized installations for rollout and self-serve installations.
- Assessing, setting up, and configuring new applications as Proof of Concepts
- Facilitating CAD/CAM user group meetings and learning sessions
Required Skills (Technical Competency):
To be successful in this role you will:
- Have a Degree in Engineering /Information Systems /Information Technology / Computer Science & have 3 or more years of experience with using, maintaining, and/or supporting CAD applications.
- If you do not have a degree in the above disciplines, you can demonstrate having acquired comparable skills through other means and have 5 years or more of experience with using, maintaining, and/or supporting CAD applications.
- Enjoy working with people from diverse backgrounds and cultures, maintain a strong customer focus, and have good verbal and written communication skills
- Experience with Siemens NX and/or Dassault Systems SolidWorks is an advantage, as well as experience with other CAD tools and engineering software.
- Working experience in Oil & Gas domain
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