Technical Support

Responsible for Daily Technical Operations including Application Management and Support for OMX provided services. This includes 24/7 Technical Operations and Application Support, managing Incidents for both internal and external customers, installing application updates and maintaining operational documentation and procedures.
Position responsibilities:
1. Under direct supervision, configures, installs, maintains, and upgrades computer systems hardware and software.
2. Under direct supervision, administers and maintains security of operating systems following established policies and procedures.
3. Under direct supervision, provides operational support for the organization's information systems and peripheral equipment, such as servers, desktops, printers and storage devices.
4. Performs recovery procedures, and monitors batch processes in accordance with established procedure. Education required: Degree qualified in Computer Science, MIS or other related discipline, or equivalent work experience.
Experience Required: 0 to 2 years Certifications: None Specified Core Skills & Requirement:
Functional knowledge: Requires conceptual knowledge of theories, practices and procedures within a discipline. Requires guidance on task initially and requires supervision. Is working in a smaller defined area of the role, this continues to expand as the employee gains more confidence and capability. Business expertise: Applies general knowledge of business developed through education or experience.
Often needs help understanding the commercial side or key business drivers impacting the task/decision. Leadership: No supervisory responsibilities; accountable for developing technical contribution. Problem solving: Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments. Impact:
Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines as described by supervisor. Interpersonal skills: Exchanges straightforward information, asks questions and checks for understanding. Technical Skills & Requirements: Analytical Thinking: Collects basic information needed to analyze a problem, situation or issue. Performs routine or basic data analysis, following the correct steps and using the appropriate tools, seeking guidance when necessary.
Develops an understanding of how to analyze data and identify the implications of various courses of action. Project Management: Tracks and monitors simple projects; adheres to project deadlines and alerts management of any barriers to successful project completion. Assists with research and provides input into project plans and milestones.
Develops timing estimates for basic projects based on limited understanding of customers? business needs and time constraints. Technical Knowledge/Proficiency: Applies basic functional and technical knowledge, in addition to organizational and IT standards, techniques, and procedures when completing work.
Seeks opportunities to build functional skills and technical expertise; gathers feedback from senior associates. Develops basic understanding of technical discipline, answering basic questions pertaining to a specific area of expertise. Troubleshooting/Technical Support: Documents basic problems and the steps necessary to implement the solution. Applies basic solutions to problems. Collects information to analyze basic problems and identify their origin. End-user Customer Support: Begins to develop rapport and relationships with customers by actively listening, resolving issues, recognizing when customers are dissatisfied, and ensuring needs have been addressed. IT Operations and Analysis: Follows standard procedures and processes to perform basic IT operations analyses, requesting assistance as needed.